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Company Information:

JOACT is a professional, creative and Great vision  service company settled in t Shenzhen, the heart of e-cigarette technology in China. Our focus is to connect you and expand your business with new and innovative projects and compete with the vape industry's best with one station solution.

JOACT has one vape service team and average work experience for more than 8 years in vape industry:  expirence with  foreign regulations and multi-culture communication;  we birng your business to the next high level from original concept, mass production and efficient logistics. Join And Action!

Shipping & delivery:

1. Shipment methods: UPS, DHL, Fedex, TNT, EMS, Air express, etc.
2. Delivery time is within 12 hours after payment confirmed. 
3. It will take 3~7days for shipping (depending on the destination country).
4. Any import charges or fees are buyer's responsibility.
Please note that some remote place will take around 1-3 days more on delivery.


After-Sales Service:
1.The JOACT  e cigarette has 12 months warranty after shipment except human factors.
2.All the products are strictly checked before packinig,ensure the defective rate is less than 1%.
3.In case any defective occured during transportation or by improper use,
we will send you replacements in your next order.In case the defective is over 1%,all the defective products should be returned for replacements.
4.Buyer is responsiable for the shipping of return and seller is responsiable for the shipping of resending replacements.

FAQ:

A1.HOW ABOUT THE MOQ?
A1:Wholesale Brand products are 10pcs, OEM and ODM case need extra negotiable according to different
     products and specification.

Q2:ARE YOU FACTORY OR TRADE COMPANY?
A2: We are a group factory with indepent sales team based in Dongguan and Shenzhen of China.

Q3:Why Choose JOACT?
A3: All team members of Vapehuman have than 10 years in the vape industry.
      We have indepedent R&D development team and professional sales team.

Q4:CAN I HAVE MY LOGO ON PRODUCTS?
A4:Of course,we can do OEM service for you.

Q5:HOW ABOUT THE WARRANTY?
A5:We offer 12 months warranty for atomizer and mod.
If there is any defect for our quality problem,we will compensate new one in your next order.

Q6: I can from American and can you do DDP service?
A6: We support DDP service for most Northern American clients, especially for Ameircan.
For example, Western Amercan client-From LA, the lead time will be 5-7 days the client will got the 
products after placed the order.